Privacy Policy

Privacy Policy Overview

This Privacy Policy describes how belterhub24 collects, uses, and protects your personal information as a valued bistro and poker salon patron. Our venue is a physical, land-based Bohemian gastropub & bistro integrated with an offline poker and gaming room in Hungary. We do not provide online gambling services and we do not create online gambling profiles.

The focus of this policy is on the personal information you share with us when you browse our website, request information, or make a booking or special event reservation. We aim to handle this information with the same care and discretion that we bring to every table, bar seat, and card game in our house.

Information We Collect

We are committed to collecting only the information that is genuinely needed to host you comfortably and manage your visit. When you interact with belterhub24, we may collect the following categories of data:

• Basic contact details such as your name, email address, and telephone number when you submit an inquiry or reservation request.
• Booking and reservation details such as date and time of visit, party size, preferred seating area (for example, bistro, bar, or poker room), and any relevant notes (such as allergies or access needs).
• Event-related information if you request a private or special event, including preferred event format, approximate number of guests, and any hospitality or poker-related arrangements.
• Communication history relating to your inquiries, booking confirmations, changes, or cancellations so we can keep track of our correspondence with you.
• Basic technical information related to your visit to our website, such as anonymised analytics data (e.g., pages visited, device type, and general location derived from IP, where applicable), used only to improve usability and performance.

We do not intentionally collect sensitive categories of personal data through this website, and we do not request information about your financial situation or online gambling activity. Payment details, where necessary, are typically handled through secure third-party providers or processed onsite at our physical venue.

How Your Data Is Used

Your personal information is used solely to serve you as a guest and ensure that your time with us is well organised and enjoyable. Specifically, we may use your information for the following purposes:

• Processing reservations for tables, group dinners, bar visits, poker seats, or combined hospitality and card-room experiences.
• Responding to inquiries submitted through our Contact Us page or via other communication channels, such as email or phone.
• Managing event bookings including bistro events, themed nights, and offline poker events hosted at the venue.
• Coordinating guest preferences for food, drinks, seating, and gaming table preferences, so we can set up your visit smoothly.
• Improving our offline guest experience based on aggregated and anonymised insights from how visitors use our website and services.
• Fulfilling legal or regulatory obligations that may apply to licensed hospitality and gaming operations in Hungary, where relevant.

We do not use your personal information to create gambling profiles, run targeted online gambling campaigns, or automate decisions that could significantly affect your rights as a guest. Any marketing-style communication we may send in the future would be respectful in frequency and content, and where required by law, based on your explicit consent.

Cookies & Tracking

Our website is designed to prioritise comfort and clarity, not aggressive tracking. When you browse belterhub24 online, the following cookie and tracking approach may apply:

• Essential cookies that are necessary for the basic functioning of the website, such as remembering your cookie preferences or ensuring that simple forms operate correctly.
• Basic analytics cookies that help us understand general visitation patterns (for example, which pages are visited most often, approximate visit duration, and the type of devices being used). These analytics are used exclusively to improve the usability, performance, and structure of our website and do not create detailed personal profiles.
• No invasive tracking such as fingerprinting, cross-site advertising trackers, or behaviour-based retargeting tools.
• No online gambling cookies or cookies designed to monitor or encourage remote betting or online casino-style activities.

For more detailed information about how cookies are used, please refer to our dedicated Cookie Policy page, where you can review the categories of cookies in use and make informed choices about your preferences.

Data Sharing Policy

We treat your personal information as part of the quiet respect we owe every guest. belterhub24 does not sell or commercially trade your personal data to third parties. Data sharing is limited to what is necessary, proportionate, and aligned with our hospitality service.

In particular, we may share your information in the following situations:

• Service providers and partners who help us operate the venue and website, such as reservation tools, email systems, or secure IT infrastructure. These providers are required to use your information only on our instructions and to put appropriate security in place.
• Event coordination partners such as external entertainers or caterers engaged specifically for a private event, where sharing only essential details (for example, guest numbers or menu constraints) is needed to deliver the agreed service.
• Legal and regulatory authorities where we are required to share certain information to comply with applicable law, licensing requirements, or to respond to valid legal requests.

We do not share your information with third parties for independent marketing, profiling, or online gambling-related promotions. Any sharing is carefully limited to the purposes described in this Privacy Policy.

Data Security Protocols

belterhub24 applies industry-standard measures to safeguard reservation data and communications, both online and when stored at our physical hospitality venue. While no system is completely immune to risk, we take practical steps to reduce the likelihood of unauthorised access, loss, or misuse of your information.

Our security approach includes, where appropriate:

• Secure website connections using HTTPS to help protect data in transit between your browser and our servers.
• Access controls so that only authorised team members and trusted service providers can access reservation information, and only for clearly defined purposes.
• Data minimisation and retention practices that help ensure we do not keep personal information longer than necessary for hospitality, booking, or legal requirements.
• Venue-side safeguards where any printed or locally stored reservation details at our premises are kept in controlled areas, not openly accessible to the general public.

If we become aware of a data incident that presents a significant risk to your privacy, we will assess the situation promptly and follow any applicable legal requirements for notification.

Your Rights & Requests

We believe you should be in control of your personal information. Subject to applicable data protection laws, you may have the right to:

• Request access to the personal data we hold about you in connection with your reservations, inquiries, or events.
• Request correction of inaccurate or incomplete personal data, such as outdated contact details or incorrect reservation notes.
• Request deletion of certain personal data where there is no longer a valid reason for us to keep it, or where you withdraw consent (where consent is the legal basis).
• Object to or restrict certain types of processing, where applicable under local law.
• Request a copy of your data in a commonly used digital format, where technically feasible and applicable.

To make any of these requests, or to ask a question about how your data is handled, please contact us using the details on our Contact Us page. When you write to us, please provide enough information for us to identify you and locate your reservation or inquiry history (for example, your full name, contact details, and approximate date of visit or booking).

Policy Updates & Contact

From time to time, we may update this Privacy Policy to reflect changes in how we operate the venue, improvements to our website, or updates to legal and regulatory requirements. When we make significant changes, we will adjust the version information and may provide a short notice on our site.

The most up-to-date version of this Privacy Policy will always be available on this page at https://belterhub24.com/privacy-policy/.

If you have any questions, concerns, or requests related to this Privacy Policy or to your personal data, please connect with us via our Contact Us page. Our team will review your message carefully and respond as soon as reasonably possible.

For information about how we handle cookies and similar technologies specifically, please also review our Cookie Policy. For contractual details governing bookings and visits, please see our Terms and Conditions.